10 Questions to Ask Before Hiring a Professional Cleaner

10 Questions to Ask Before Hiring a Professional Cleaner

Monday Nov 1st, 2021

Woman cleaning wall shelves.

Between working, raising a family, and setting aside time for yourself, it can be challenging to find the motivation to clean your home. If you’re finding that you don't have the time to tidy up, it may be time to hire a professional to get the job done.

But how do you choose a cleaning company? Well, there are a few questions that you should ask yourself and the professionals before moving forward. It’ll help you preserve your wallet and ensure your house is sparkling.

In this blog post, Gem City Cleaning Solutions, your go-to crew for residential cleaning services, has curated a list of 10 questions you should ask before hiring a professional cleaning company.

1. First, Ask Yourself: What Do You Need?

Before shopping around for professional cleaners, consider what you need. To ease your anxiety, minimize the amount of housework you need to complete, and find the right cleaner for you:

  • Make a list of the rooms that need attention
  • Figure out your budget
  • Decide if you want to be at home or away while cleaners are working

2. Do They Have Reviews or Testimonials?

Google Reviews for Miller's Well-Kept Services.

To find the best cleaning company, consult Google, Facebook, the Better Business Bureau, or other sources for reviews and testimonials. By doing so, you can find out whether or not previous customers were satisfied with the company's professionalism, performance, and rates for the service they provided. It's best to find a company with several positive reviews—even better if it's a written review.

Once you understand what you need and have completed a preliminary search, you’re ready to start asking cleaning companies a few questions.

3. Are You Insured?

Ensure that you are hiring a legitimate company by asking for proof of a license to operate as a cleaning company in their state. Insurance, too, is vital to cover any damage that may occur to your property while they’re working. Additionally, it protects the cleaner in case of an accident.

4. How Long Have You Been in Business?

There is nothing wrong with giving a new company a shot. However, getting an idea of how long they’ve been in business could give you an idea of the depth of their experience. Companies with longevity likely have high-quality standards.

5. How Do You Screen Your Employees?

Three people in a business meeting.

Because cleaning professionals must come into your home, you may wish to ask the company how they screen and hire their employees. Given that a stranger will be cleaning your personal possessions, it's reasonable to want to get to know and trust the company you hire, especially if you are not home while the service takes place.

6. What Is Your Cancellation Policy?

Many companies are strict when it comes to cancellations, and not all are accompanied by a refund. If you have a busy schedule and are prone to rescheduling services, hiring a company with a lenient policy may be more beneficial. Often, companies ask that you cancel their services at least two days ahead of time to obtain a refund.

7. What Kind of Quality Assurance Do You Provide?

When it comes to the quality of services, discover if the company's contract has a customer satisfaction guarantee. A customer satisfaction guarantee promises a refund if you are not satisfied with the level of the company's provided services; essentially, it reduces risk

8. Do I Have to be Around While You're Cleaning?

Professional cleaner entering a room in a home.

Ask the cleaning company if you must be present while the service takes place, as this may be a determining factor in the hiring process. If you are required to be present while they clean but work a day job, chances are they’re not the company for you. At the same time, you may wish to ask if you are permitted to be present while the cleaning service takes place to ease your anxieties.

9. How Do You Price Your Jobs?

Service costs are often one of the most significant differences between cleaning companies, so asking about their rates before hiring is essential. Some companies charge by the room or square footage, some have custom pricing for specific cleaning services, and others work by the hour. At Gem City, we book by the hour and also have a variety of specialty cleaning services.

10. Do You Bring Equipment and Cleaning Supplies, or Do I Provide Them?

Most professional cleaning companies bring their own equipment, but it's best to ask ahead of time. If you or anyone in your home has chemical allergies, you should ask the cleaning company if they accommodate chemical allergies.

While some companies may be accustomed to using chemical-free or green cleaning solutions, others may use a few standard brands. Ask if they may be willing to use special cleaners that you provide.

Book Your Cleaning Now

At Gem City Cleaning Solutions, we understand the importance of asking questions and getting reliable answers. When it comes to hiring a professional cleaner, your comfort and satisfaction are essential. Contact us today to get an estimate for our services, ask about our process, or book an appointment now!

Thank you, Gem City Cleaning Solutions!

Erie, PA

“My house has never been cleaner!”

-Jane S.

Quality, Timeliness, Thoroughness, & Customer Service

Erie, PA

“FANTASTIC job .. extraordinary!!”


Sensational cleaners!

“Sensational cleaners! I am recommending them to my friends and family.”

-Christina G.

Grateful for you!!

“Thank you so much!!! The house is lovely. You did an awesome job! Grateful for you!!”

-Jodi A.

Reasonable price move-in / move-out

“Did an amazing job for an extremely reasonable price!! Absolutely thrilled with the deep move in cleaning they did on my new home!”

-Kelly C.

Really Impressed

“Really impressed with this small business owner's attention to detail as well as her hands-on approach. The entire first experience was above all expectations and we are looking forward to many more to come.”

-Ronald K.