FAQs

Yes, the most popular options are biweekly (every two weeks) and monthly (every four weeks). If, however, your lifestyle requires higher or lower frequency than our standard packages, we can tailor a cleaning schedule to your precise needs.

Keep in mind that a monthly schedule will be on a four-week basis, not a specific day of every month. For instance, if your first clean was on Friday, July 1, your next clean would actually be Friday, July 29 (four Fridays later) instead of August 1.

If you would like to book a recurring cleaning, please reach out to us to let us know your preferred frequency.

We do not do carpet cleaning other than vacuuming. If, however, you have a household carpet cleaning machine and carpet shampooer, our cleaning team may be able to use your equipment upon request. Just be sure to drop us a note when you schedule your services.

Gem City Cleaning Solutions does not handle pest control. However, many of our services will help minimize indoor pests such as ants, spiders, house centipedes, and silverfish.

Gem City Cleaning Solutions does not handle restoration services. But know that after disaster recovery and restoration services are completed by trained technicians, our team is happy to come in and complete a deep four-hour clean to help you feel comfortable in your home again.

For the safety of our cleaners, we do not offer:

• Snow removal
• Cleaning up biohazardous material, bodily fluids, or pet waste
• Paint removal
• Upholstery cleaning
• Floor or fire clean-up
• Errand services (shopping, prescription pick-up, etc.)

Should you need any of these services, we may be able to refer you to a qualified service
provider.

Yes, simply let us know that you need dishes cleaned, and we’ll customize your cleaning package to reflect those services. Please let us know if there are any dishes, pots, or pans requiring specialized cleaning.

Of course, let our team know, and we’ll include this service in your customized cleaning package. Please note that this service does not include disposing of large items such as appliances, couches, chairs, mattresses, tables, dressers, or anything else that may be unsafe for our team to lift. Further, we do not remove garbage from the property.

Yes, we will! From cleaning to folding, we’re here to make life simpler for you. However, we require you to have a washer and dryer in your home. We do not transport laundry to a laundromat. Please let our team know if you need your laundry done, and we’ll include it in your package rate. Also, please let us know if you have any special requests (e.g., shirts to hang, pants to wash separately, etc.).

There is a discount for recurring customers. Please reach out with your specific needs, and we’ll get back to you ASAP with pricing to fit your budget.

We use all professional-grade cleaning products. If you have all-natural solutions or specific cleaning supplies that you would like us to use, please let our cleaners know where they’re located in your home, and we’ll use them when we clean.

We clean both commercial and residential properties. We also have specialized move-in/move- out cleaning services available. We do not currently have any integration with landlords' Airbnb calendars. However, we can add turnovers into our cleaning schedule with advance notice. If you have specific questions about short-term rentals, please reach out on our contact page.

Gem City is a regional leader in commercial and residential cleaning, which means we book up quickly. We recommend scheduling your clean at least a week in advance. Around the holidays, we typically tell people to schedule their day and time at least four weeks in advance.

We only ask that you're there for the first clean. During the first clean, we conduct a walk- through, ensure we understand your cleaning preferences, and make notes about any special requirements. After the initial visit, you're welcome to be at home or away as long as we’re able to access the property. Many customers prefer to simply have keys, garage codes, and smart lock codes on file.

We have a small, tight-knit team of cleaners on staff. It helps to ensure quality and allows our customers to feel comfortable with who is in their homes. Once you're established with a cleaner, we try our best to have them continue your cleanings. However, there may be times when we have another person from our team come to your home.

Gem City Cleaning Solutions prides itself on exceptional service. We have a seasoned team of professional cleaners who you can trust to follow your cleaning preferences and tackle everything in your current cleaning package. All new additions to the cleaning team undergo a comprehensive 8-week training to educate them on our processes.

Yes, we bring our own professional-grade cleaning solutions and equipment. However, if you prefer we use your cleaning supplies and equipment, we’re more than happy to do so.

Absolutely, depending on the job, we may be able to add it into a currently scheduled cleaning appointment or have to schedule it for a different day and time. From window washing to cabinet cleaning, we have an array of specialty cleaning services.

Please let us know if you need to cancel or reschedule an appointment as soon as possible. Whenever possible, please give us at least a week’s notice.

Canceling an appointment less than a week prior to said appointment will be considered a lockout, and we have a fee of $60.95. For our “Crystal Package” and our “Diamond Package,” a fee of $84.80 will be charged.

Yes! Gem City Cleaning Solutions is fully insured. Please let us know if you have specific questions regarding our insurance policy.

We accept checks and credit cards (can set up auto-billing). We do not accept cash. However, you may tip your cleaners in cash. Tips are not required but are certainly appreciated.

We understand that people like to rearrange furniture and get a fresh look to a room—especially after a good clean. However, for the safety of our team, we do not move or rearrange furniture.

We get this question more than one might think. The answer is no! We're judgment-free at Gem City Cleaning Solutions. We know people get busy, and household chores pile up. That is okay. Heck, that's why we're in business. And, trust us, we've seen just about everything.

We ask that counters and floor are free of clutter. If you are looking to have an interior refrigerator or interior cabinet polish on this cleaning, you may want to empty into a cooler or laundry basket. We are always happy to organize and declutter for you. Just contact the office to make sure we have the proper time allotted to be able to complete your cleaning.